Please be aware that by accessing and using this website, YOU ACCEPT these all terms and conditions below.
If you do not agree these terms and conditions or any part of them, DO NOT USE this website.

Article 1: This website contains images of Tobacco and other age restricted products. You must be at least 21+ years of age to use this website.

Article 2: All orders are subject to approval of GranVega Cigars. GranVega Cigars holds rights to cancel, reject or edit your order for any reason. System is sending a PENDING email to customers after placing an order. This email is only showing that the order has been received by the system successfully. It’s not an order approval. Order approval is sent by GranVega Cigars with next email. If there ordered product is out of stock customer is informed.

Article 3: Shipping will be provided by local postal or courier services and takes between 2-15 days to be delivered depending on your country and destination city.
Delivery period might extend due to customs clearance delays, extreme weather conditions, pandemic Covid-19, local postal errors etc. Delays are not under our control so we are not responsible for delays.

-Europe: Between 2-15 business days

– Rest of the World: Between 48-72h via express (in normal circumstances)

Article 4: Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 7 days of receiving your order.
Coloration of cigars or taste is not a reason for return.
If you are not sure about the products you wish to order, contact us for advice or information before placing an order.

Article 5: In case of wrong or missing delivery, please contact us with your order number within 7 days.
If your order arrived with missing items; please contact us with pictures of delivered parcel at the time of delivery. We will make sure to ship missing items earliest possible.
If your order arrived with wrong items; goods must be returned undamaged, vacuum-sealed in their original packaging and by unit of packaging.
If you want to accept the order with wrong items, please contact us with your order number.

Article 6: All products are in Bonded Warehouse and not subject to Customs Duties and VAT for shipper.
Please be aware that your delivery may also be subject to customs duties, taxes or seizure over which we have no control, and which MUST be borne by you.

 

RETURN

Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 7 days of receiving your order.
Coloration of cigars or taste is not a reason for return. In case of wrong or missing delivery, please contact us with your order number within 7 days.
Goods must be returned undamaged, in their original packaging and by unit of packaging. All returns must be sent by UPS.
Buyer bears the shipping cost for return. Please contact us for details.
* If customer denies to pay the customs duties and taxes applied, customer can return the product back to us for refund. Please read the REFUND section for details.
* If the shipment is held at customs due to local tobacco import rules, customer is responsible to contact customs office and return the shipment back to us. Please read REFUND section for details.

 

RESHIP

The Local Postal Rules consider a shipment as a lost item if the shipment has not arrived within 40 days after it has shipped. In case of your parcel has not arrived in 40 days (This period depends on destination local postal service workload, customs clearance delays, extreme weather conditions, pandemic Covid-19, local postal errors and delayed deliveries.), packages will be considered as lost and international inquiry will be filed immediately.
No replacements will be shipped before international inquiry solved. In some cases, orders can be delivered during investigation.

GranVega Cigars cannot be held responsible for delays caused by human error (incorrect information: address or buyer name).
If a package cannot be found, we will send a replacement package or refund. Please read REFUND section for details.

If your item is not delivered to you and sent back to us by UPS due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship.
Please read REFUND section for details.

 

REFUND

In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) – FULL REFUND
2. If customer wants to cancel order after completion of payment, a partial refund is being made due to refund fee being deducted from your payment, which is applied by payment provider. This amount differs from the payment method you choose. – PARTIAL REFUND
3. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the products back to us. Products will be checked after return by our experts and product price will be refunded only. Shipping fee is not refunded. – PARTIAL REFUND

4. If your item is not delivered to you and sent back to us via UPS due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship. Otherwise GranVega Cigars will refund product price deducting shipping fees. –PARTIAL REFUND

Please note that, GranVega Cigars holds rights to re-ship or refund per terms above.

 

CANCELATION

If customer wants to cancel order (before the order is not shipped) just send email about your cancel request. Your request will be done as soon as possible.

 

CHARGEBACK POLICY

In order for a customer to ask for a chargeback from their bank, GranVega Cigars should not be obeying any of the rules stated above and this situation must be proved by valid documents to customers’ own bank. Any fraud attempts are subject to legal action taken by GranVega Cigars and its legal representatives against responsible individuals.

Please be aware that by accessing and using this website, you accept these all terms and conditions above.
If you do not agree these terms and conditions or any part of them, please do not use this website.
For any assistance, comments or recommendations, please contact us.